Privacy Notice

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting our Web site, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers Do We Gather?
The information we learn from customers helps us personalise and continually improve your experience at our Web site. Here are the types of information we gather.

  • Information You Give Us : We receive and store any information, including information that relates to and identifies you (“personal data”), you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our Web site's features. Please see below for more details about the information we collect.
  • Automatic Information and Cookies : We receive and store certain types of information whenever you interact with our Web sites described below. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses our Web site and when you login, such as: your name and your email address (encrypted). Please see below for information on our use of cookies. A number of companies [ www.anonymizer.com , www.IDzap.com , www.somebody.net , and www.zeroknowledge.com ]. offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalized experience at our Web site if we cannot recognize you, we want you to be aware that these tools exist.
  • E-mail Communications : If you do not want to receive e-mail or other mail from us, please adjust your Profile or use the footer link in our emails to un-subscribe. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers.

 

Information You Give Us
You provide most information when you search and/or request information, register for online services, participate in a contest or questionnaire, or communicate with customer services. For example, you provide information when you search for a product; place an order through our website; provide information in your profile (and you might have more than one if you have used more than one e-mail address when visiting our Web sites); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form, As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; e-mail addresses of colleagues for referrals; content of reviews and e-mails to us

Information From Other Sources
Examples of information we receive from other sources include updated company transactions and address information from our representatives, which we use to correct our records; purchase and service related information for customer Web sites; search term and search result information from some searches conducted through the Web search features including paid listings (such as Sponsored Links from Google).

Automatic Information
Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers; the full Uniform Resource Locator (URL) click stream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. During some visits we may use software tools such as Javascript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-over's), and methods used to browse away from the page.

What About Cookies? 

  • Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as simplified log in processes to our Web site, requests for items and other resources.
  • The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether, However, if you disable cookies, some of our Web sites' features may not be available and your use of our Web sites may be limited. We recommend that you leave them turned on.

 Purposes Of Processing Personal Data
We use your personal data for such purposes as responding to your requests, processing your order, improving our products and services, marketing of our products and services and conducting online surveys to better understand your needs, and communicating with you. You may notify us at any time that you do not wish to receive marketing material from us by sending an email to info@dayenne.co .uk.

Do We Share The Information We Receive?
Information about our customers is an important part of our business, and we are not in the business of selling it to third parties. We share customer information only as described below and within our company, all subject to this Privacy Notice and following practices at least as protective as those described in this Privacy Notice.

  • Agents : We employ other companies and individuals to perform certain functions on our behalf. Examples include handling in-bound inquiries, fulfilling literature requests, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing sales and marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access only to personal information needed to perform their functions, and only for the purpose of performing those functions, but may not use it for other purposes.
  • Business Transfers : As we continue to develop our business, we might sell or buy companies, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that our company, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of our Web site and Third Parties : We release account and other personal information when we believe release is necessary to comply with the law; or protect the rights, property, or safety of our Web site, our customers, users, or third parties. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personal data for commercial purposes in violation of the commitments set forth in this Privacy Notice.
  • With Your Consent : Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 How Secure Is Information About Me?

  • We take precautions to ensure the security and confidentiality of your personal data and strive to keep it accurate. We retain personal data only for as long as is necessary.
  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
  • We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Which Information Can I Access?
We believe that you should have the ability to review and update your information. We give you access to a broad range of information about your account and your interactions with us for the purpose of viewing and updating that information.

Examples of information you can access easily at our Web site include up-to-date information regarding recent orders, personal data (including name, e-mail, password, communication preferences); e-mail notification settings.

What choices Do I Have? 

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as information requests to be mailed via traditional postal mail, online information sources, requests for contact, and others we may add in the future
  • You can add or update certain information on pages such as those listed in the “Which Information Can I Access?” section above. When you update information, we may keep, as far as necessary for the purposes for which we collected the personal data, a copy of the prior version for our records.
  • If you do not want to receive e-mail or other mail from us, please adjust your communication preferences found in your profile. (If you choose not to receive e-mail or other mail, you will not be notified of updated or new legal notices, such as this Privacy Notice, which still apply to your use of our Web site. It is your responsibility to review these notices for changes.)
  • The Help portion on the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, you will not be able to use important online features intended to make your online experience more convenient if you do not use cookies.

Children
We do not sell products for purchase or use by children. We sell products for purchase or use by adults. No personal data should be submitted to our website by children under the age of sixteen without the consent of their parent or guardian.

Conditions Of Use and Revisions
If you choose to visit our Web site, your visit and any dispute over privacy is subject to this Privacy Notice.

If you have any concern about privacy, please send a thorough description to info@dayenne.co.uk and we will try to resolve it.

Our business changes constantly and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Notices
If you have any questions or comments, please send a thorough description to info@dayenne.co.uk and we will try to resolve it.

Transfer to U.S.
Some of our affiliates or agents are located or operate in the US . The data protection laws in the US may not provide an equivalent level of protection to those in your home country, but we will abide by this Privacy Notice, as well as any applicable laws, when data is transferred. By entering your personal information on our Web site, you consent to the transfer of your personal data to our affiliates and authorised parties located in the US , for the purposes described in, and in accordance with, this Privacy Notice.